MashreqOnline UAE
Privacy Policy
MashreqBank recognizes the importance of protecting your personal information and financial transactions. We understand the need to safeguard sensitive information that you have entrusted to us. We maintain standards and procedures designed to prevent misuse of this information. Therefore, we have put together a Privacy Policy and approach that respect and address your needs.

Personal Information

Personal Information is defined as any and all information concerning you that you provide to us over the Internet or any other online channel. This includes personal data such as email correspondence, financial or non-financial transaction or any banking data transmitted through the online and mobile banking service.

  1. At the inception, you will apply to us to access the MashreqOnline, Snapp mobile Banking or MashreqNeo services.
  2. After you become a valued Subscriber, our electronic banking system records your online sessions, including the financial and non-financial transactions you conduct online. This data enables us to process and confirm your transactions. It also enables the banking application to provide you with automatic online reports.
  3. E-mails sent by you are also retained by the Bank and are considered as personal and confidential correspondence data.
Protection of Personal Information and account data

MashreqBank will use personal information as appropriate in the normal course of our business to provide the service you have requested. We also send account statements, e-mail updates on services, transactions and other materials we believe will be of importance or interest to you.

We have procedures to assure that your financial information is accurate, current and complete. We also have procedures to respond to your requests to correct inaccurate information in a timely manner.

Should you have any doubts or inquiries with regard to the accuracy of your personal information or of any transaction occurring on the net, please contact us at 04 424 4444 for MashreqOnline and 04 424 6666 for MashreqNeo.

For any change in policy or account critical information, we will be contacting you through the agreed correspondence channels.

We request that you keep your information as updated as possible so that you may get the maximum benefit from the MashreqOnline or Neo Online banking services.

Restrictions on disclosing information to third parties

MashreqBank does not and will not sell or provide personal information to third parties for independent use. We may, however, share personal information with official bodies if that information is required by the authorities. We shall provide the information to the appropriate official body only, and not to any other quarters.

Limiting Employee access to personal information or security protection

Some of this information may be handled by our employees. The employees abide by the Bank’s policy and are educated about the importance of confidentiality and customer privacy through standard operating procedures (SOP), special training programs and our policies on ethics.